Quality Management & Operational Excellence
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production / development / service) in the core business area of an organization (i.e., areas that can impact the organization’s ability to meet customer requirements).
QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A process-based QMS enables organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.
Quality Management System (QMS) objectives
A Quality Management System (QMS) in its basic concept is quite simple. It seeks to:
- Recognize interested party requirements including Licenses to Trade, guidelines, customer requirements, and the chosen management system standard(s).
- Ensure that all requirements have been met.
- Confirm that employees receive applicable training in the quality system requirements.
- Determine processes, their interaction, inputs and outputs.
- Produce records or evidence that system requirements have been met.
- Measure, monitor and report the performance of the QMS.
- Plan changes to the QMS and take actions to address risks and opportunities as a result of changes.
- Perform internal audits to analyze the QMS and correct nonconformities.
- Continually improve the QMS.
PMC provides consulting services, using PMC Way, to develop, implement, and maintain management systems for the following international standards:
- IATF 16949:2016 – Automotive Quality Management System is a standard that defines QMS requirements for automotive production and relevant service parts organizations. The goal of this standard is to provide continual improvement, stressing nonconformance prevention, and reducing variation and eliminating waste in the supply chain.
- ISO 9001:2015 – Quality Management System is a standard that specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformance to customer and applicable statutory and regulatory requirements.
- ISO 14001:2015 – Environmental Management System is a standard that specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance. The intended outcomes of an environmental management system include enhancement of environmental performance, fulfilment of compliance obligations, and achievement of environmental objectives.
- ISO 45001:2018 – Occupational Health and Safety Management System is a standard that specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and health, as well as by proactively improving its OH&S performance. The intended outcomes of an OH&S management system consist of continual improvement of OH&S performance, fulfilment of legal requirements and other requirements, and achievement of OH&S objectives.
- ESD S20.20:2014 – Electro Static Discharge Standard provides guidelines for protecting electrical and electronic parts, assemblies, and equipment susceptible to ESD damage from Human Body Model (HBM) discharges. ESD damages can compromise the quality and usefulness of electrical and electronic products. PMC provides an ESD program that reduces the incidence of component damage resulting from ESD, increase production throughput rates and minimizes the likelihood of defect products reaching the market.
- VDA 6.3 – Quality Management (Process Audit – German OEMs) is a process audit that is an important and well-established method for the analysis of processes. The process audit exhibits a high effectiveness through the evaluation of the real performance of the processes on site, by examining the interfaces and supporting functions in the project and serial phase. The goal of the process audit is to check the conformity of the requirements/ process step with the specifications. Process audits can be used internally as well as externally throughout the entire product life cycle.