Outline:

This one-day introductory workshop applies systems and tools of Lean Thinking to hospitals, clinics, and office practice. The course teaches how to get rid of activities that add cost, but not value, such as waiting for appointments, lab results, roentograms, and elective surgery. The Lean Healthcare Enterprise provides services with the highest quality and lowest cost such as Same Day Office Visit, Next Day Outpatient Surgery, Next Day Mammogram, No Wait Emergency Room, Next Day Pathology Report and Quick Errorless Billing. We'll discuss metrics to evaluate effectiveness of the Lean Implementation such as: 

Outline:

This Workshop introduces Lean Thinking to Healthcare workers. During this workshop participants will learn theory and practice of Value Stream Management of clinical, administrative and laboratory work. Concepts and techniques of Lean Thinking are applied to activities such as purchasing, accounting, human resources, admissions, pharmacy delivery and inventory control, clinical laboratory procedures, and procedure scheduling. Administrative, nursing, and laboratory personnel will learn how to reduce lead-time by decreasing paperwork inventory and document rework and improve process flow by load leveling. The Value Stream Management Workshop is one-half classroom and one-half office or laboratory work place, with 8-12 personnel from designated departments. During this workshop participants will learn theory and practice of Value Stream Management of administrative and laboratory work. 

Outline:

The Visual Workplace or 5S Workshop teaches a process and method for creating and maintaining an organized, clean, high-performance workplace where abnormalities are obvious. The 5S workshop is designed to identify and eliminate waste in the healthcare workplace, and will be the basis for continuing discipline and process improvement. The objective is to train people in your organization to do your own 5S Workshops, with limited guidance from us, as needed. The 5S Workshop is 1/3 classroom and 2/3 healthcare workplace. 

Outline:

The Pull System Workshop teaches and demonstrates how products such as pharmaceuticals are pulled in response to patient demand. We shall use load-leveling tools (Heijunka Box) to reduce inventory and smooth flow through the process to pace delivery of goods patient demand at Takt time. During this workshop we shall:

Outline:

This event introduces concepts and methods to solve on-going administrative healthcare problems. The Workshop shows how pathways, drawing on reason, logic, common sense and imagination are used to systematically solve specific problems in the processes in purchasing, accounting, human resources, admissions, pharmacy delivery and inventory control, clinical laboratory procedures, and operating room scheduling. Participants will be taught that problems are solved by a synergistic result of a diverse team using a structured approach to describe and define problems, hypothesize and test possible root causes, put solutions to work, and document corrective actions.

Outline:

The Productivity Workshop, based on, and derived from concepts learned in Value Stream Management and Lean Simulation Workshops, is rigorous and quantitative. The Productivity Event takes fundamentals learned in these workshops and applies those basics to the healthcare workplace. During the workshop participants first document the current state, calculating lead time of the diagnostic and therapeutic service through the area, taking time observations, calculating Takt time, creating an operator cycle time vs. Takt time bar chart, and using the time observation to identify waste of the current system and evaluate staffing requirements. Next we create the Future State, create an improvement plan, design new layout and calculate standard work. Finally, we'll put the changes to use by moving equipment, organizing tools and equipment at the point of use, time observe new operations, write standard work for new jobs, apply 5S principles as we make better the workplace to meet goals and objectives of the workshop.

Outline:

The Workshop takes a lean approach to a new product or service, and combines elements of the Productivity and Built-in Quality Workshops done on existing products and services. We scrutinize customer demand, workplace layout and capacity, and work balance. We work with employees involved in planning and launching the new product or service to find the best (most efficient and least expensive) process. During this Workshop we shall:

Outline:

This workshop will assist and direct hospital employees to put to effective use an integrated Quality Management System to measure and improve quality. We begin with an introduction to Built in Quality using theories and tools of Lean Thinking based on the Toyota Production System. Based in this foundation we will delve into two quality management tools, Statistical Process Control and Process Failure Effect Mode Analysis.