Demand-driven Workforce Scheduler (DdWS)
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Workforce Optimization
Staffing levels are optimized to satisfy corporate-defined service levels such as maximum waiting times, maximum queue length |
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Minimize Operational Costs
Lean system and TOC concepts are incorporated into the scheduling algorithms to maximize utilization of resources and minimize operational costs
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Integrates Customer Buying/Service Utilization Patterns
Forecasted dynamic demand, based on short and long-term historical data, is incorporated for optimal service levels |
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Evaluate your own What-Ifs
In addition to finding the optimal schedule, evaluates the effects on service levels of any schedule if the optimal is impractical to apply |
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Flexibility
Customizable for each site/store (location details, distances, physical characteristics, etc) |
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Multiple Workgroups
Scheduling algorithms determine staffing levels for multiple workgroups |
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Gain a competitive edge
Reduce labor costs by eliminating over- and under-scheduling |
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Enhanced Customer Experience
Improve and sustain customer service levels across stores/sites/facilities by having the appropriate staffing levels at the appropriate times of the day/week. |
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Demand-Driven
Ability to react to changes in demand on a timely manner and plan accordingly |
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Retail Store Staffing |
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Emergency Room/Center Staffing |
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Call Center Staffing |
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Bank Teller Staffing |
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Supermarket Staffing |
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Airport/Airline Personnel Staffing |
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Hotel personnel Staffing |
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