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Demand-driven Workforce Scheduler (DdWS)

   


Workforce Optimization
Staffing levels are optimized to satisfy corporate-defined service levels such as maximum waiting times, maximum queue length

Minimize Operational Costs
Lean system and TOC concepts are incorporated into the scheduling algorithms to maximize utilization of resources and minimize operational costs

Integrates Customer Buying/Service Utilization Patterns
Forecasted dynamic demand, based on short and long-term historical data, is incorporated for optimal service levels

Evaluate your own What-Ifs
In addition to finding the optimal schedule, evaluates the effects on service levels of any schedule if the optimal is impractical to apply

Flexibility
Customizable for each site/store (location details, distances, physical characteristics, etc)

Multiple Workgroups
Scheduling algorithms determine staffing levels for multiple workgroups

 

Gain a competitive edge
Reduce labor costs by eliminating over- and under-scheduling

Enhanced Customer Experience
Improve and sustain customer service levels across stores/sites/facilities by having the appropriate staffing levels at the appropriate times of the day/week.

Demand-Driven
Ability to react to changes in demand on a timely manner and plan accordingly

   
Retail Store Staffing
Emergency Room/Center Staffing
Call Center Staffing
Bank Teller Staffing
Supermarket Staffing
Airport/Airline Personnel Staffing
Hotel personnel Staffing
 

For detailed product information, free trial version, on-line demo or presentation email or call:

Americas:
313-441-4460 Ext. 1131
Europe:
+46 (0) 31- 15 15 90
Asia: (India)
+91 712 645 3180

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