Maintenance
In combination with your Enterprise Dynamics software you can purchase maintenance. This will give you the following extras:
Software Updates
Development on the Enterprise Dynamics software is continuous. To provide you with the latest developments, we have one major release each year. This release contains new and improved features and functionality as well as bug fixes. We also have two minor releases (Maintenance Packs) each year. These include improved features and functionality, sometimes accompanied with a beta release of a new functionality, and bug fixes.
Support Section Access
A valid maintenance contract will provide you access to the support section on this website where
- We give Tips & Tricks on how to successfully create a simulation model
- We give answers to Frequently Asked Questions
- We provide you with technical documentation on the various subjects related to the software
- You can download Sample Atoms
- Send an e-mail to the Enterprise Dynamics Support Team
Contact Support
PMC has a specialized support team to handle all your ED questions. They make sure that you get the best out of Enterprise Dynamics. The PMC support team can be reached in the following ways:
Americas: Telephone Support: (313)-441-4460 x 1116 Email Support: The PMC Enterprise Dynamics team.
Next to this standard support we provide the possibility to request support on different hours and during weekends as well. Let us know when you need the support and we will make sure that someone will answer your questions.
Jumpstart program
Especially for users new to the software or users who are starting-up a new (demo) project we have created the possibility to call in the help of an PMC ED Group expert user. ED group has both simulation and ED modeling skills as well as knowledge of specific business areas. They will assist you in setting up a framework of your model and tackle the first problems you encounter. This way you are certain your project has a good base, to make it a success.
The jumpstart program is available only to users with a valid maintenance contract and is offered at a 25% discount. The jumpstart program is limited to a maximum of 5 days.
On-Site assistance
When you experience modeling problems and cannot solve them yourself or when you are facing a deadline, you can call in the help of an PMC ED Group expert user. He/She can assist you on short notice to get you on the road again. On-Site assistance is only available to users with a valid maintenance contract and is offered at a 25% discount. On-Site assistance is limited to a maximum of 5 days.
Training
For users who are new to the software we provide a basic training to get acquainted with the software and its possibilities. Read more about this on the training pages. Course Training will be given in our training centers in Dearborn, Michigan and Austin, Texas but can also be given In-house at your company. No maintenance contract is required to attend a course.
For more information
Feel free to contact the Enterprise Dynamics team by phone or email.
For detailed product information, free trial version, on-line demo or presentation call Kent at (313).441.4460 Ext. 1010.
To email: